Frequently Asked Questions
I have trouble downloading a Tour
First, we recommend downloading the tour using a stable internet connection. Second, if your download did not complete or some content may not be available, you can click the "Refresh content" button on the Home screen of the tour. This will restart downloading your tour. Again, it is best to do this using a reliable internet connection.
I CANNOT FIND AN ARTWORK AT THE INDICATED LOCATION?
Occasionally rooms in the museum may be closed, artworks may have moved to different locations, or may temporarily be not on view due to restoration or loans to other museums. If you cannot locate an artwork during this tour, please ask one of the museum employees for its current location.
CAN I OBTAIN MY CURRENT LOCATION IN THE MUSEUM VIA BLUETOOTH OR WI-FI?
The app does not support location services within the museum. Locations are often inaccurate inside the museum and may consume a lot of battery. Therefore, we have decided to not include location services and provide detailed maps instead to move from one stop to the next one on your tour.
ARE THE AUDIO TOURS AVAILABLE OUTSIDE THE MUSEUM?
Yes, the audio tours are available to you inside and outside the museum once the content has been downloaded.
CAN I CONSULT THE MUSEUM STAFF ABOUT HOW TO USE THIS APP?
No. The app is developed independent of the museums. The best way to reach us is via email.
HOW BIG IS THE APP?
The app is kept small on purpose such that you do not have to download large amounts of data when visiting a museum. You can download museum tours before you go to the museum such that you don't have to spend much data or rely on a potentially poor Wi-Fi connection.